Development preview — not launch-ready
Support & account deletion
Need help?
During the development preview, contact the person who invited you to test Logaway. A monitored public support address and response policy have not yet been approved. Never send passwords, sign-in links, sharing links, or private photos in a bug report.
Trouble signing in
Use an enabled sign-in method or email password recovery. Expired email links should be requested again. If a sharing link has expired or been revoked, ask the journey owner for a new one.
A save did not go through
Keep the editor open, reconnect, and review the latest saved version before reapplying a conflicting draft. Do not clear browser storage if you need unsent edits. Retry failed photos individually; keep the original files until the album is verified.
Delete your account
In the app, open Account & security, sign out and sign in again, then choose Delete account within ten minutes. Read the retention notice and type DELETE to confirm. This deletes your owned journeys, sessions, and memberships. Contributions to others’ journeys remain with account attribution removed. Media cleanup is asynchronous.
Cannot access your account?
Try email recovery first, then contact your preview organizer. A verified public deletion-request channel, identity-verification procedure, and response timeframe are still required before launch or store submission.